Brand Design FAQ

Who do you work with?
We create beautiful brand and web design for independent business owners who understand the importance of great design in elevating their business amongst the masses. Together, we work with makers and creators who provide a creative service for their clients, including stylists, interior designers, wedding suppliers, florists and those working within the creative industries. We're not a corporate studio and if you're looking for that, you're in the wrong place!
How much will it cost?
Our brand design package is priced at £900 and Web Design starts at £2,000. If you'd like us to take care of both your brand and website design, the 2023 package price starts at £2,500.
How long does brand design take?
Our brand design process takes 4 weeks and this includes moodboard creation, concept design and launch graphics.
I just want a logo rather than a full brand package. Is this possible?
Whilst a primary logo is key to branding it's only a small part of the brand process. Unfortunately we don't create one off logos but our brand design package includes everything you will need to showcase your business in the most beautiful way.
How do we get started?
First of all we would love to meet you. We can do this the old fashioned way (face to face) or via zoom. During our free consultation we'll find out more about you and your business and where you're heading. We'll also discuss whether we're a good fit for you and our process. If you'd like to work with this, we will then require a £100.00 deposit to secure you in our design diary.
How will I receive my final brand pack?
Your final brand pack will be emailed to you in a compressed folder. The folder will contain all your brand variations. textures, patterns, colours and a personal brand style guide. You will also receieve 'teaser material' to get your followers excited for your relaunch! The final brand pack will not be released until full payment has been receieved.
Can you share the font files?
We can't share font files as fonts require a license. We will let you know where you can purchase the font should you wish to have access to this. We will also advise which complimentary fonts can be used across multiple platforms.
Can you create my brand stationery and promotional materials?
Yes! We love to see your new branding across all your business stationery and marketing materials so we are more than happy to help you with this. We'll quote for this upon completion of your brand or web package.

Website Design FAQ

Can you set up my hosting and domain name?
Yes! Most designers won't deal with the technical details so we're really happy that we can take care of all this for you. We can purchase your domain name and host your website with our friends over at Siteground. If you already have a hosting provider we can easily transfer the package over to us and again we will deal with your current provider so you don't have to!
How much does hosting cost?
A 12 month hosting package is currently priced at £120.00 and this is payable in either March or July every year. A domain name is priced at £20.00 per year and you will be sent an annual reminder when your domain name is due for renewal.
I want to stay with my provider. Is this ok?
Of course. There is no issue should you wish to stay with your provider. However, we'll be unable to provide you with any technical assistance if there are any issues relating to your hosting.
Can you set up my business email address?
We are happy to register a business email address with Siteground. You will then be sent the settings to configure this with Gmail. Whilst we are happy to do this for you, you'll need to contact your own email provider should there be any issues relating to the set up.
What platform do you use to build your websites?
We use WordPress because it's so user friendly and it won't outgrow the needs of your business. Whilst offering many design options you should have no problem maintaining your website after it's gone live (however, we can take care of this should you need us to.) All our websites are built entirely for you and we don't use templates!
Can I use my own chosen theme?
No, unfortunately not. We use Betheme and Divi which is suitable for the design of all our websites.
How much will it all cost?
Web Design starts at £2,000. If you'd like us to take care of both your brand and website design, the package price currently starts at £2,500. We require a £200.00 deposit to secure our design services and place you firmly in the diary.
How long will my project take?
Web Design projects take approximately six weeks depending on the complexity of your design. We will be able to give you a clear indication of time frames once we've had a good chat.
How do we get started?
First of all we would love to meet you. We can do this the old fashioned way (face to face) or via zoom. During our free consultation we'll find out more about you and your business and where you are heading. We will spend the time discussing the content you'd like to include and any additional extras you might be considering. You'll be given the chance to ask us those all important questions and have the time to consider all your options. If you'd like to work with us, we'll then ask for a £200.00 deposit to get you firmly booked in our design diary.
Can you write my copy for the website?
We expect that copy is written by yourself or by one of our recommended copywriters. This aspect is really important so take the time to think about this!
I already have existing branding. Can you use this on my new website?
We can but only if it has been professionally designed and it aligns with our style and ethos. There are some incredible brand designers out there and we are more than happy to incorporate their work. We will always be honest about whether your current brand design is working for you and whether it will sit well within your new website.
Do I need professional photography?
Yes! Professional photography is key to ensuring you can build trusted client relationships. Do come and chat to us about this if you're not sure where to start.
What happens after my website has gone live?
We'll be right here. We offer a 28 day free after care package so we can jump on any glitches right from the beginning. After this time, you can then choose to opt into our monthly after care package which is priced at £10.00 per month. You can think of this like an insurance policy for your website and it will cover you should there be any technical issues relating to hosting or email.
What if I choose not to opt into the monthly aftercare?
No problem! If you choose not to buy into the aftercare package you will be charged an hourly rate to address any technical issues. Our hourly fee is £35.00.
Do you charge for adding additional content?
We do yes. If you wish to add new images, pages, testimonials, gallery pages etc you will be charged extra design fees and these will be quoted to you before we begin.
Do you only work with clients in the UK?
No! We love supporting local independent business owners to thrive and grow, but we have worked with brilliant people across the country and internationally.
What if I make an error when working on the site myself?
If you make an error whilst adding new content, changing images or working in the admin area then we are more than happy to rectify this and you'll be charged with our hourly design fee. We always make sure you have everthing you need to maintain your website though, so thankfully this doesn't happen often!
Will I be able to maintain my website myself?
Yes! Once your website is live you will be given full admin rights, video tutorials and 'How To Guides' to ensure you feel happy changing images, adding text and blog posts. Some areas do require more technical knowlege so we often step in when new pages or new design elements need adding.

Brand and Web Tutorials FAQ

Who are your tutorials for?
Our tutorials are for creative business owners who are looking for support in getting their brand out there. You don't need to have worked with us before so if you'd like advice and guidance then we're here to help!
How are the tutorials delivered?
Each session is delivered via Zoom and the link to join the tutorial will be sent once payment for the session has been received.
How long are they?
Each tutorial is 60 minutes long and you can book as few or as many different sessions as you like.
How much do they cost?
The price for each tutorial will be sent to you upon enquiry so we can make sure you get the most from the tutorial and it's tailored to your needs!
How do I book a tutorial?
All you need to do is a drop us a line through our contact form so we can schedule an initial chat and then we'll get you all booked in for your first session.
Will I be able to watch the tutorial back?
YES! After the session has been completed, you'll be sent the link to the recording so you can keep referring back to the tutorial.
Can you do a tutorial face to face?
We can indeed. If you'd prefer to receive a tutorial in our studio then do let us know. We'd love to meet you!

“Hannah and Toby are the dream to work with. From the initial concept stage, right through to the creation and implementation stage, they kept me in the loop the entire time, totally nailing translating the jumble of ideas in my head into a beautifully cohesive brand and web design. I LOVE LOVE LOVE it and would recommend their expertise and creativity to anyone who wants to elevate their creative brand.”

· The Little Flower School ·

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