Can you tweak my exisiting website?
We're here to create beautiful, well designed websites from scratch and we want to be with you for your entire design journey. Unfortunately we can't tweak an existing website or make amends to a website which has been created by another designer.
Can you set up my hosting and domain name?
Yes! Most designers won't deal with the technical details so we're really happy that we can take care of all this for you. We can purchase your domain name and host your website with our friends over at Siteground. If you already have a hosting provider we can easily transfer the package over to us and again we will deal with your current provider so you don't have to!
How much does hosting cost?
A 12 month hosting package is currently priced at £120.00 and this is payable in July every year. A domain name is priced at £20.00 per year and you will be sent an annual reminder when your domain name is due for renewal.
I want to stay with my provider. Is this ok?
Of course. There is no issue should you wish to stay with your provider. However, we'll be unable to provide you with any technical assistance if there are any issues relating to your hosting.
Can you set up my business email address?
We are happy to register a business email address with Siteground. You will then be sent the settings to configure this with your own platform (gmail, outlook etc.) Whilst we are happy to do this for you, you'll need to contact your own email provider should there be any issues relating to the set up.
What platform do you use to build your websites?
We use WordPress because it's so user friendly and it won't outgrow the needs of your business. Whilst offering many design options you should have no problem maintaining your website after it's gone live (however, we can take care of this should you need us to.) All our websites are built entirely for you and we don't use templates!
Can I use my own chosen theme?
No, unfortunately not. We use Betheme which is suitable for the design of all our websites.
How much will it all cost?
Web Design is priced at £1,800. If you'd like us to take care of both your brand and website design, the package price is currently £2,000. We require a £200.00 deposit to secure our design services and place you firmly in the diary.
How long will my project take?
Web Design projects take approximately six weeks depending on the complexity of your design. We will be able to give you a clear indication of time frames once we've had a good chat.
How do we get started?
First of all we would love to meet you. We can do this the old fashioned way (face to face) or via zoom. During our free consultation we'll find out more about you and your business and where you are heading. We will spend the time discussing the content you'd like to include and any additional extras you might be considering. You'll be given the chance to ask us those all important questions and have the time to consider all your options. If you'd like to work with us, we'll then ask for a £200.00 deposit to get you firmly booked in our design diary.
Can you write my copy for the website?
We expect that copy is written by yourself or by one of our recommended copywriters. This aspect is really important so take the time to think about this!
I already have existing branding. Can you use this on my new website?
We can but only if it has been professionally designed and it aligns with our style and ethos. There are some incredible brand designers out there and we are more than happy to incorporate their work. We will always be honest about whether your current brand design is working for you and whether it will sit well within your new website.
Do I need professional photography?
Yes! Professional photography is key to ensuring you can build trusted client relationships. Do come and chat to us about this if you're not sure where to start.
What happens after my website has gone live?
We'll be right here. We offer a 28 day free after care package so we can jump on any glitches right from the beginning. After this time, you can then choose to opt into our monthly after care package which is priced at £10.00 per month. You can think of this like an insurance policy for your website and it will cover you should there be any technical issues relating to hosting or email.
What if I choose not to opt into the monthly aftercare?
No problem! If you choose not to buy into the aftercare package you will be charged an hourly rate to address any technical issues. Our hourly fee is £35.00.
Do you charge for adding additional content?
We do yes. If you wish to add new images, pages, testimonials, gallery pages etc you will be charged extra design fees and these will be quoted to you before we begin.
Do you only work with clients in the UK?
No! We love supporting local independent business owners to thrive and grow, but we have worked with brilliant people across the country and internationally.
What if I make an error when working on the site myself?
If you make an error whilst adding new content, changing images or working in the admin area then we are more than happy to rectify this and you'll be charged with our hourly design fee. We always make sure you have everthing you need to maintain your website though, so thankfully this doesn't happen often!
Will I be able to maintain my website myself?
Yes! Once your website is live you will be given full admin rights, video tutorials and 'How To Guides' to ensure you feel happy changing images, adding text and blog posts. Some areas do require more technical knowlege so we often step in when new pages or new design elements need adding.